MaterialQueue

Support

MaterialQueue support covers installation, order synchronization, materials, product BOMs, shortage calculations, CSV export, privacy requests, and billing navigation.

Before contacting support

1. Open MaterialQueue inside Shopify Admin and click Sync orders.
2. Confirm each excluded ordered product has at least one BOM component.
3. Confirm material units match the quantities used in product BOMs.
4. Record the approximate time and exact error message.

Email 348442987@qq.com. Normal response target: two business days.